Product Overview of FileInvite
FileInvite is a sophisticated document collection and management software designed to streamline and automate the process of requesting, collecting, and managing documents from clients. This platform is particularly beneficial for industries such as financial services and loan and mortgage applications, but its scalability makes it suitable for any business needing efficient document collection.
Key Functionality
- Automated Document Collection: FileInvite replaces traditional email methods by automating the document collection process. Users can create “invites” that define all the required information and associated document attachments, which can be saved as templates for repeated use. These invites are sent to clients, and their progress can be tracked through the app’s dashboard.
- Customizable Templates: Users can create and save custom templates for frequently requested documents, making the process more efficient and consistent.
- Secure File Sharing: FileInvite ensures secure file sharing with features like SSL/HTTPS encryption, data encryption, and compliance with regulations such as GDPR and SOC 2 Type 2 certification. This enhances security over sensitive client information compared to traditional email methods.
- E-Signatures: The platform offers legally-binding eSignature technology, allowing users to request single or multiple-party signatures on contracts, agreements, and applications. This feature was recognized in Gartner’s Capterra Digital Signature category as an emerging favorite in 2021.
- Client Portal: FileInvite provides a client-facing portal where clients can upload required documents and view the status of their submissions. This portal is customizable with the user’s company branding, enhancing the client experience.
- Reminders and Notifications: Automated email reminders and notifications can be set up to prompt clients to complete their submissions on time, reducing the need for manual follow-ups.
- Integration with Existing Tools: FileInvite integrates seamlessly with various cloud storage services such as Google Drive, Dropbox, OneDrive, and Box. It also supports API and Zapier integrations to send returned form data to desired destinations.
- Progress Tracking and Audit Trail: Users can track the status of returned and outstanding information through the dashboard, and an audit trail ensures transparency and accountability in the document collection process.
- Bulk Requests and Task Management: The platform allows for bulk requests, enabling users to send multiple requests at once. It also includes task management features to organize and prioritize document collection tasks.
- Mobile Access and Multi-User Access: FileInvite is accessible on mobile devices and supports multi-user access, facilitating collaboration and ensuring that teams can work efficiently from anywhere.
Benefits
- Time Efficiency: FileInvite significantly reduces the time spent on document collection, with users experiencing up to an 80% reduction in document turnaround times and a 35% increase in productivity. It saves staff an average of 10.5 hours per week, allowing them to close more deals and scale operations.
- Improved Customer Experience: The platform provides a digital experience that clients expect, with over 7,000 5-star reviews for the client portal. It enhances customer confidence by ensuring secure handling of their information and offers a consistent and transparent process.
- Operational Efficiencies: FileInvite streamlines document management workflows, eliminating bottlenecks and improving operational efficiencies. This results in faster time to funding, accelerated cycle times, and reduced abandoned loan applications.
In summary, FileInvite is a robust and secure document collection solution that automates and streamlines the process of requesting and managing documents, enhancing both operational efficiency and the client experience.