Overview of Kasisto KAI
Kasisto’s KAI (Kasisto Artificial Intelligence) Platform is a cutting-edge digital experience platform designed to power intelligent digital banking assistants and chatbots for financial institutions. This platform is tailored to enhance user experiences, streamline banking operations, and provide significant value to banks of all sizes in retail, institutional, and wealth management sectors.
Key Features and Functionality
Natural Language Understanding (NLU) and Reasoner
- The KAI Platform includes a robust NLU component that transforms raw user input into a semantic representation, consisting of intents and slots. This information is then processed by the Reasoner, which determines the next steps in the interaction, such as calling backend services, requesting more user information, or generating a response.
Natural Language Generation (NLG)
- The NLG component takes the semantic representation created by the Reasoner and generates natural language output to be sent to the user. This ensures that interactions are contextually relevant and human-like.
Advanced NLP and Conversational Capabilities
- KAI’s advanced Natural Language Processing (NLP) enables seamless and contextually relevant interactions, making conversations feel more natural and intuitive. This capability supports multi-modal interactions via text, speech, and touch, allowing users to complete various banking tasks and receive personalized financial advice.
Proactive Insights and Personalization
- KAI anticipates user needs by offering proactive alerts about unusual activities, spending patterns, and opportunities for savings. It also provides personalized financial advice, enhancing the overall user experience and fostering a more engaging relationship between the bank and its customers.
Cross-Platform Availability
- The platform ensures consistent support across multiple channels, including mobile apps, web interfaces, and voice assistants. This versatility allows users to interact with their banks through their preferred platforms.
Security and Compliance
- KAI is built with stringent security protocols and compliance measures to protect user data and meet regulatory standards. This ensures that all interactions are secure and compliant with industry regulations.
KAI-GPT and Generative AI
- Kasisto has introduced KAI-GPT, the first banking industry-specific large language model (LLM), which powers generative AI applications like KAI Answers. This LLM is trained on extensive financial data and is designed to provide accurate, reliable, and human-like interactions while adhering to the highest standards of compliance, accuracy, safety, and ethical responsibility.
Conversation Management System (CMS) and Content Management
- The CMS includes an enhanced content editor and workflows that allow banks to easily add, edit, delete, and preview conversational content across any channel. This facilitates quick reactions to changing business needs and effective management of content approval processes.
AI Training and Analysis Tools
- Banks, Kasisto staff, and third-party service providers can use AI training and analysis tools to train and manage KAI’s machine learning models. These tools enable deep analysis and quick improvement cycles, enhancing the platform’s performance and adaptability.
Extended Language Coverage and Conversational API
- KAI now supports additional languages, including Cantonese and French, and features a Conversational API (CAPI) that allows banks to easily build and extend their customer experiences across various platforms, including mobile apps, websites, and external messaging platforms.
Customer Segmentation and Personalization
- The platform offers improved customer segmentation and personalization capabilities, enabling banks to deliver more tailored and engaging experiences to their users.
Conclusion
In summary, Kasisto’s KAI Platform is a comprehensive solution that leverages advanced AI, NLP, and machine learning to provide financially literate and intelligent digital banking assistants. Its robust features and functionalities make it an indispensable tool for financial institutions aiming to enhance customer experiences, streamline operations, and maintain the highest standards of security and compliance.