Minerva Knows Overview
Minerva Knows is a sophisticated platform designed to enhance customer education, onboarding, and internal team communication through the creation and management of comprehensive knowledge bases and support documentation.
What Minerva Knows Does
Minerva Knows is tailored to help organizations, particularly those offering SaaS products, by automating the creation and maintenance of user guides, FAQs, and interactive instructions. This platform leverages AI to detect usage patterns and generate customized knowledge bases that can be seamlessly integrated into the user’s workflow.
Key Features and Functionality
Knowledge Base Creation and Embedding
Minerva allows you to create a self-serve knowledge base that can be embedded directly into your SaaS platform with just a single line of JavaScript. This ensures users can access support documentation, videos, and guides without leaving the application.
Interactive Guides and Videos
The platform generates interactive guides, how-to videos, and FAQs that are contextually relevant and dynamically displayed to different users. These guides can be made available on specific pages, enhancing the user experience and providing timely support.
Launch Center
Minerva offers a launch center that can be incorporated into your platform, eliminating the need for users to navigate away from the site to access support materials. This centralized hub ensures all necessary documentation and videos are readily accessible.
Customization and Personalization
The platform allows for the creation of tailored guides for different users, ensuring a more personalized experience. Features include custom outline colors, annotations, and redactions, as well as the ability to export guides in various formats such as PDF, MP4, and PNG.
Integration
Minerva integrates with a variety of software tools including WordPress, Jira, Asana, and Salesforce, making it easy to incorporate into existing workflows and systems.
AI-Powered Automation
Minerva’s AI capabilities automate the generation of educational videos from static screenshots and create interactive product demos and walkthroughs. This automation also extends to guide translation and the creation of AI-generated video scripts, significantly reducing the manual effort required for documentation maintenance.
Collaboration and Analytics
The platform supports collaborative editing, allowing teams to curate and organize guides efficiently. Additionally, it provides workspace analytics to help in monitoring and optimizing the effectiveness of the guides.
Support and Plans
Minerva offers various plans, including Individual, Professional, and Business tiers, each with increasing levels of features such as custom voice narration, automated guide translations, and priority support. The Business plan also includes the use of Minerva’s SDK for integration into web apps and supports up to 3,000 Monthly Active Users.
Conclusion
In summary, Minerva Knows is a powerful tool that streamlines the creation, sharing, and maintenance of knowledge bases and support documentation, leveraging AI to enhance user onboarding, product adoption, and internal team communication. Its robust features and integrations make it an invaluable asset for SaaS companies and other organizations seeking to improve their customer education and support processes.