Product Overview of MyTime
MyTime is a comprehensive, cloud-based business management software designed to streamline operations for service-based businesses, particularly those with multiple locations or franchises. It integrates appointment scheduling, point-of-sale (POS) functionality, and customer engagement tools to enhance both customer experience and operational efficiency.
Key Features
Appointment Scheduling
MyTime offers a robust appointment scheduling system that allows customers to book services online 24/7 through a fully responsive and customizable online booking widget. This widget can be embedded into websites, mobile apps, and even popular platforms like Google, Facebook, and Instagram.
Client Management
The platform includes detailed client management features, enabling businesses to keep track of customer interactions, maintain comprehensive client profiles, and view past purchase histories to facilitate upsells.
Point of Sale (POS)
MyTime features a seamless POS system that processes payments securely, including tokenized payments to store credit cards on file without PCI exposure. It also supports the sale and redemption of physical gift cards and memberships with recurring billing.
Marketing Automation
The software includes automated marketing tools to run targeted campaigns, increase client retention, and boost visit frequency. It allows for the creation and management of marketing campaigns from a parent account, as well as automated referral notifications and last-minute flash sales.
Staff Management
MyTime helps in scheduling and managing staff efficiently, with features such as labor forecasting, visual interfaces for recurring work schedules, and separate display names and legal names for staff members.
Inventory Management
The platform provides integrated inventory management to track products, manage stock levels, and automate ordering processes. It also includes barcode scanning and consumption tracking for inventory items.
Reporting and Analytics
MyTime offers over 50 reports covering key business areas such as profitability, productivity, and compensation. It provides real-time reporting on results at the chain, franchise owner, and individual location levels, as well as real-time monitoring of business ratings and reviews from multiple review sites.
Mobile Access
The software is fully responsive and works beautifully on phones, tablets, and iPads. MyTime also offers native iOS and Android client booking apps, allowing businesses to manage their operations on the go.
Integration and Customization
MyTime integrates with various third-party applications such as Google Calendar, QuickBooks, Mailchimp, Square, and Stripe. It also offers an API and works with Zapier, enabling custom integrations. The platform allows for customizable access controls, booking pages, and fields in client records.
Additional Features
Other notable features include automated email and text messages, 2-way appointment confirmations, waitlist management, intake forms for clients and employees, and support for multiple services per appointment. MyTime also supports off-peak hour pricing, tipping on tickets, and shipment batch receiving.
Benefits
- Enhanced Customer Experience: MyTime’s online booking, automated reminders, and personalized marketing campaigns improve customer satisfaction and engagement.
- Operational Efficiency: The software automates many manual operational tasks, such as appointment scheduling, payment processing, and inventory management, allowing businesses to focus on their core services.
- Scalability and Security: MyTime’s cloud-based platform is highly scalable, secure, and redundant across multiple availability zones, making it suitable for businesses of any size.
In summary, MyTime is an all-in-one solution that combines scheduling, POS, and customer engagement functionalities to help service-based businesses streamline their operations, improve customer experience, and increase revenue.