Product Overview of ResMan
ResMan is a comprehensive property management software designed to streamline operations and enhance efficiency for multifamily, affordable housing, and commercial real estate properties. Developed with the needs of property managers in mind, ResMan offers a wide range of features and tools to manage various aspects of property management.
Key Features and Functionality
Property and Financial Management
- Accounting and Financial Oversight: ResMan includes a full-featured property and corporate accounting solution, allowing users to manage their financial books with flexibility and maintain strict financial oversight and control. The platform also features automated budgeting tools, expense management, and billing and invoicing capabilities.
Tenant and Lease Management
- Tenant Management: ResMan provides tools for managing tenant information, including full account history, resident screening, credit checks, and identity verification. The platform also supports online lease applications, lease document management, and centralized leasing functions.
- Lease Management: The software includes a powerful leasing solution with online renter experiences, AI-assisted chatbots for leasing inquiries, and tools for scheduling tours and managing lease documents.
Maintenance and Operations
- Maintenance Tracking: ResMan offers an easy-to-use maintenance and work order management system, complete with make-ready boards, project management, workflows, and tools for tracking assets and associated expenses.
- Work Order Management: Residents can submit maintenance requests through the resident portal, ensuring efficient communication and resolution of maintenance issues.
Resident Engagement and Communication
- Resident Portal: The platform includes an intuitive online portal where residents can make payments, manage maintenance requests, access documents, and communicate with the onsite team.
- Communication Tools: ResMan provides various communication tools, including email, text messages, and integrated contact centers to enhance resident satisfaction and engagement.
Marketing and Lead Generation
- Marketing Tools: The software features best-in-class marketing capabilities, including customizable websites, CRM systems, and detailed marketing analytics to help showcase properties and track marketing performance.
- Lead Generation: ResMan’s lead generation tools enable effective communication with prospective tenants through preferred channels and facilitate online applications and resident screenings.
Compliance and Reporting
- Affordable Housing Compliance: ResMan offers specialized tools for affordable housing compliance, including HUD, Tax Credit, and Rural Housing solutions with time-saving features and innovative monitoring and alerting capabilities.
- Reporting and Analytics: The platform provides comprehensive, customizable reporting solutions that offer visibility, insights, and drill-down capabilities for site staff, managers, executives, and investors.
Additional Features
- Utility Management: ResMan helps property management companies recapture utility expenses, save time and resources, and increase Net Operating Income (NOI) through utility billing, invoice processing, and vacant unit cost recovery.
- Fraud Detection: The software includes a multi-layer applicant fraud detection solution using AI-enabled technology to catch advanced types of application and identity fraud.
- Mobile Access: ResMan supports mobile access on Android and iOS platforms, ensuring users can manage their properties on the go.
In summary, ResMan is a robust property management platform that integrates various critical functions into a single ecosystem, making it an invaluable tool for owners, operators, and investors in the multifamily and affordable housing real estate market. Its user-friendly interface, extensive feature set, and strong customer support make it a preferred choice for streamlining property management operations.