Product Overview of Zigpoll
Zigpoll is a comprehensive survey and feedback platform designed to help businesses capture valuable customer insights and optimize their customer journey. Here’s a detailed look at what Zigpoll does and its key features:
What Zigpoll Does
Zigpoll enables businesses to gather high-quality customer feedback through various types of surveys, including post-purchase, abandoned checkout, on-site, email, and SMS surveys. This tool is particularly useful for Shopify, BigCommerce, and WordPress users, as it offers no-code setup and seamless integrations with these platforms. It helps marketers, eCommerce store owners, and content creators to understand customer preferences, improve key metrics, and enhance customer engagement.
Key Features
Contextual Surveys
Zigpoll allows you to create contextual surveys that ask the right questions at the right moments, ensuring you gather relevant and timely feedback. These surveys can be triggered based on advanced targeting rules, such as post-purchase interactions, abandoned checkouts, or specific page visits.
Multiple Question Formats
The platform supports various question formats, including multiple choice, binary, and short answer questions. This flexibility helps in engaging customers and gathering quality feedback. Additionally, branching logic allows you to follow up on specific answers, creating a more personalized and interactive experience.
AI-Powered Insights
Zigpoll features an AI chat interface and GPT-4 powered automatic AI insights. These tools automatically distill survey data into actionable insights, spotting trends and providing meaningful analysis without the need for manual data processing. The AI model is trained on your business and response data, enabling you to ask specific questions and receive informed answers.
Multilingual Support
Surveys can be translated into any language using the auto-translate feature, ensuring that you can reach a global audience and deliver surveys in the customer’s preferred language.
Intuitive Dashboard
The intuitive dashboard makes it easy to analyze survey responses, process zero-party data, and track Net Promoter Score (NPS) scores. You can use multiple charts and reporting dashboards to quickly understand the data and make informed decisions.
Advanced Targeting and Integrations
Zigpoll offers advanced targeting rules and third-party integrations, allowing you to send surveys to the right person at the right moment via email, SMS, or on-site survey options. You can address customers directly using template variables, enhancing the personalization of your surveys.
Incentives and Engagement
The platform allows you to customize surveys to offer incentives such as discounts, prizes, or special deals in exchange for feedback, making the feedback process engaging and rewarding for customers.
Customization and White Labeling
Surveys can be fully customized to match your brand, and white label support is available, especially in higher-tier plans. This feature helps in maintaining brand consistency and professionalism.
Pricing and Plans
Zigpoll offers a range of pricing plans, including a free tier (Zigpoll Lite) with limited responses, as well as paid plans (Basic, Standard, Plus, and Pro) that offer increasing levels of features, responses, and support. The higher-tier plans include additional features such as copywriting support, dedicated support, and higher limits on responses and team members.
In summary, Zigpoll is a powerful tool for capturing zero-party data, enhancing customer engagement, and providing actionable insights through its AI-driven survey and feedback platform. Its ease of use, advanced features, and flexible pricing plans make it a valuable asset for businesses looking to optimize their customer journey.