Chat Breezes: Omnichannel Messaging and Social Commerce Platform
Chat Breezes is a comprehensive omnichannel communication and social commerce platform designed to streamline and enhance the management of social media interactions, sales, and marketing strategies for businesses.
What Chat Breezes Does
Chat Breezes serves as a unified platform that integrates multiple social media, messaging, and commerce channels, allowing businesses to efficiently manage and respond to customer communications. This platform aims to foster better engagement, enhance the customer journey, and increase sales conversions by centralizing all customer interactions.
Key Features
Unified Omnichannel Inbox
Chat Breezes offers a centralized inbox where businesses can seamlessly respond to direct messages, comments, mentions, reposts, and story mentions across various channels, including Facebook, Instagram, WhatsApp, Twitter, LinkedIn, and YouTube. This unified inbox enables quick and organized responses, ensuring no customer interaction is missed.
Effortless Work Order Management and Analytics
The platform provides detailed performance reports, distribution analysis, automated actionable reports, and audience analysis. These analytics help businesses understand their social media and marketing performance, making data-driven decisions easier.
Automation and Tagging
Chat Breezes includes automation rules that allow businesses to categorize incoming messages based on keywords, product, season, or order status. This feature helps in tagging potential customers and filtering messages for efficient evaluation and monitoring.
Product Catalog and Order History Integration
The platform allows businesses to sync their product catalogs from e-commerce stores and share product links directly through conversations. It also tracks client order history, providing valuable customer data to detect potential buyers and offer customized services.
Built-in CRM and Integration
Chat Breezes comes with a built-in CRM that integrates with existing CRMs, ensuring seamless information exchange between messaging channels and CRM systems. This integration updates data in both systems simultaneously, helping agents recognize returning contacts with detailed information like purchase dates and links.
Quick Replies and Canned Responses
The platform offers quick replies and canned responses for common questions, which can be sent with a single click. This feature speeds up customer response time and boosts customer satisfaction.
Performance Monitoring and Customer Experience
Chat Breezes provides insights into customer behavior and performance across all communication channels. It helps maintain a uniform customer experience, track performance, and enhance sales through data-driven insights.
Plans and Pricing
Chat Breezes offers different plans to cater to various business needs:
- 1 Code Plan: Supports 3 users, 5 social profiles, unlimited tags, auto-tag rules, and history. It includes features like all-in-one inbox, saved messages, follow-ups, quick replies, performance reports, built-in CRM, and Shopify integration.
- 2 Code Plan: Supports 6 users, 12 social profiles, and all the features included in the 1 Code Plan.
Additional Benefits
- Conversational Commerce: Chat Breezes facilitates real-time communications via bots and messengers, enabling businesses to serve shoppers across different channels and convert social conversations into sales.
- Data Security: Hosted by Amazon Web Services (AWS), the platform emphasizes its commitment to data security and privacy.
By leveraging these features, Chat Breezes helps businesses streamline their social media and customer service operations, enhance customer engagement, and drive significant increases in lead generation, conversions, and overall sales performance.