ConnectLeader, often referenced under the brand name Koncert, is a comprehensive sales engagement and acceleration platform designed to enhance the productivity and effectiveness of sales and marketing teams. Here’s a detailed overview of what the product does and its key features:
Purpose and Functionality
ConnectLeader is a sales engagement platform that aims to help sales and marketing professionals identify, engage, and convert high-quality sales prospects more efficiently. It integrates advanced technologies to streamline the sales process, reduce non-productive tasks, and increase revenue.Key Features
Sales Dialing Solutions
- Click Dialer: A click-to-call software integrated with CRM systems like Salesforce.com, allowing sales reps to automate dialing and data entry tasks from a single interface. This tool is particularly useful for inside sales reps and account managers.
- Personal Dialer and Team Dialer: These solutions accelerate the sales process by automating outbound calling tasks. Team Dialer combines cloud-based software with human agents to assist in call navigation, enabling sales reps to have up to 8 to 12 live conversations per hour.
Multi-Channel Engagement
- Email/Call Sequencing: Arranges email and call lists into systematic sequences to maintain organized data and ensure consistent follow-ups.
- Email Automation: Automates the emailing process by sending targeted messages to clients based on specific actions and timelines.
CRM Integration
- ConnectLeader integrates seamlessly with various CRM systems such as Salesforce.com, Microsoft Dynamics CRM, Oracle on-demand CRM, NetSuite CRM, Zoho CRM, and others. This integration ensures bi-directional synchronization of data, enhancing time management and data quality.
Data Intelligence and Prioritization
- Adaptilytics Data Intelligence Engine: This engine identifies and prioritizes outbound calling lists, ensuring that the best leads are contacted first. The AI technology helps in prioritizing leads and optimizing the sales process.
Sales Gamification and Performance Management
- TopRung: A sales gamification and performance management tool that uses team competition to align, adopt, and accelerate sales activities. It drives sales process adoption and generates more lead generation conversations.
Call Management and Recording
- Call List Management: Maintains a systematic order of important phone numbers and call records.
- Call Recording: Allows for the recording of calls with specific conditions and compliance, which is useful for training and coaching sales reps.
Performance Analytics
- Performance Analytics (Sales): Enables sales managers to track and monitor the performance of sales teams, identify errors, and enhance overall performance. This includes dashboards and analytics to measure key metrics such as the number of dials made, emails sent, call connects, and conversations.
Team Management and Coaching
- Team Management: Ensures all members of the sales team are aligned and productive by upgrading activities and answering questions in real-time.
- Live Coaching: Managers can surf through live calls, listen to call recordings, and coach reps in real-time to improve sales techniques.
Benefits
- Increased Productivity: ConnectLeader can increase sales productivity by up to 80% by automating non-productive tasks and allowing reps to focus more on selling.
- Enhanced Engagement: The platform enables multi-channel engagement, including email, social media, and phone calls, to keep up with leads more effectively.
- Better Lead Management: AI-driven lead prioritization and data enrichment features help in identifying and engaging high-quality sales prospects more efficiently.