Epicor CPQ Overview
Epicor CPQ (Configure, Price, Quote) is a comprehensive and end-to-end solution designed to transform the sales, quotation, and product design processes for businesses, particularly in the manufacturing, building supply, and automotive supply industries.
What Epicor CPQ Does
Epicor CPQ automates the entire sales-to-manufacturing process, enabling companies to streamline their operations, enhance customer engagement, and increase efficiency. This platform allows sales teams and customers to configure products visually, generate accurate quotes, and automate the production process, all while integrating seamlessly with various business systems.
Key Features and Functionality
Visual Product Configuration
Epicor CPQ offers advanced 2D, 3D, and augmented reality (AR) product configuration capabilities. This allows customers to visualize and interact with products in a highly immersive and engaging way, enhancing the buying experience and aiding in decision-making.
Dynamic Pricing
The system provides real-time pricing calculations based on the customer’s product configurations, ensuring that prices are accurate and reflect all chosen options, discounts, and promotions. This includes considerations for base prices, selected options, volume discounts, customer-specific pricing, and currency conversions.
Powerful Rules Engine
Epicor CPQ features a robust rules engine, known as Snap Rules Engine, which allows users to define and maintain complex product and pricing rules. This engine uses a no-code programming language, enabling non-technical employees to build and manage logic statements, reducing errors with real-time validation.
Guided Selling
The platform includes guided selling capabilities that help sales reps and customers navigate through a series of questions to find the perfect product fit. This feature also triggers upsell and cross-sell opportunities, expanding deal sizes and enhancing the overall buying journey.
Document and Proposal Automation
Epicor CPQ automates the generation of detailed quotes, proposals, CAD drawings, and other necessary documents. This streamlines the sales cycle, allowing customers to configure products and request quotes, which are then automatically processed into actionable production documents.
CPQ Analytics
The platform provides in-depth analytics and insights into how customers interact with products. This data helps businesses tailor the buying experience, inform product development and pricing strategies, and stay agile in response to market changes and customer feedback.
Seamless Integrations
Epicor CPQ integrates seamlessly with various business systems, including websites, apps, and critical business applications such as ERP systems. This integration is facilitated through REST web services, ready-made configurations, or MuleSoft’s universal layer, ensuring a cohesive and efficient workflow.
Enhanced Customer Experience
By empowering customers to be their own product designers, Epicor CPQ enhances customer engagement and satisfaction. The platform allows customers to select, configure, and personalize products independently, reducing the need for sales intervention and making the buying process more engaging and efficient.
Benefits
- Improved Sales Process: Faster and more accurate configuration and quoting processes lead to quicker deal closures and increased sales volume.
- Enhanced Customer Experience: Interactive visual configurations and real-time pricing enhance customer engagement and satisfaction.
- Improved Production Efficiency: Accurate product configurations flow smoothly into production, reducing errors and delays.
- Increased Agility and Efficiency: Automation and real-time analytics enable businesses to respond quickly to market changes and customer preferences.
In summary, Epicor CPQ is a powerful tool that transforms the sales and manufacturing process by providing a user-friendly, highly visual, and automated platform for product configuration, pricing, and quoting. Its advanced features and seamless integrations make it an invaluable asset for businesses seeking to enhance customer experience, increase efficiency, and drive revenue growth.