Product Overview of Feedbackly
Feedbackly is a comprehensive customer experience management platform designed to help businesses of all sizes optimize their customer interactions and drive growth through feedback collection, analysis, and action.
What Feedbackly Does
Feedbackly is an all-in-one feedback and customer experience platform that enables businesses to collect, analyze, and act on customer feedback from multiple online and offline channels. This includes e-commerce stores, physical retail stores, SMS, email, website popups, QR codes, and more. The platform aims to boost customer satisfaction and sales by providing valuable insights and actionable data derived from customer feedback.
Key Features and Functionality
Multichannel Feedback Collection
Feedbackly allows businesses to gather feedback through various touchpoints such as website popups, email campaigns, SMS campaigns, QR codes, and in-store terminals. This multichannel approach ensures that feedback can be collected at every stage of the customer journey.
Customizable Surveys
The platform offers a unique survey creation workflow that is highly customizable and scalable. Businesses can design surveys based on any touchpoint, both online and offline, and deploy them easily. Feedbackly also provides pre-built survey templates to simplify the process.
Advanced Analytics and Insights
Feedbackly is equipped with powerful analytics capabilities that help businesses turn customer feedback into actionable insights. It includes features such as sentiment analysis, customer sentiment tracking, and the ability to attach important metadata to surveys to gain deeper insights into customer behavior and buying habits.
Real-Time Feedback and Notifications
The platform provides real-time feedback collection and automated notifications based on custom rules. This ensures that businesses can respond promptly to customer feedback and address any issues quickly.
Integration and Accessibility
Feedbackly integrates seamlessly with various popular platforms such as WordPress, Wix, Weebly, Shopify, and HubSpot via its API and website script. It is accessible on any device with a browser, excluding Internet Explorer, and offers mobile accessibility.
Employee Engagement and Performance Reviews
In addition to customer feedback, Feedbackly also supports employee engagement tracking, performance reviews, and goal setting. This helps businesses build correlations between employee engagement and customer satisfaction.
Customizable Dashboards and Reports
The platform offers customizable dashboards and automated reports, allowing businesses to visualize their data and make informed decisions. It also supports data export and role-based access control for enhanced security and flexibility.
Ease of Use
Feedbackly is designed to be user-friendly, making it easy for both new and tech-savvy users to set up accounts and create surveys quickly. The platform simplifies complex functionalities and provides ongoing support to help businesses navigate through the customer experience management process.
Additional Benefits
- CX Expertise: Feedbackly provides expert support to help businesses identify pain points and devise solutions to improve their customer experience strategies.
- Lifetime Subscription Options: Feedbackly offers lifetime subscription plans with significant discounts, which include additional benefits such as CX online courses and a substantial number of annual responses and monthly emails.
- Benchmarking and Feedback Templates: The platform includes benchmarking capabilities and feedback templates to help businesses compare their performance and create effective feedback mechanisms.
Overall, Feedbackly is a robust and versatile tool that helps businesses enhance their customer experience, improve customer satisfaction, and drive sustained growth through comprehensive feedback management.