Product Overview of GetFeedback
GetFeedback is a modern, robust survey and customer feedback application designed to enhance and streamline the process of collecting, analyzing, and acting on customer insights. Here’s a detailed look at what the product does and its key features.
What GetFeedback Does
GetFeedback is tailored to help businesses gather and analyze customer feedback efficiently, integrating seamlessly with various tools and platforms that organizations use daily. It enables companies to create, distribute, and analyze surveys to understand customer sentiments, identify trends, and make informed business decisions. The platform is particularly useful for customer experience (CX) professionals looking to close feedback loops quickly and drive better customer experiences across the entire customer lifecycle.
Key Features
Survey Creation and Distribution
- GetFeedback allows users to build online surveys with ease, using customizable templates, branding options, and the ability to embed videos and images. Surveys are mobile-friendly, dynamically resizing to display perfectly on smartphones, tablets, and browsers.
- Surveys can be distributed through multiple channels, including links, automated emails, SMS messages, and embedding in websites, email campaigns, service clouds, apps, or Salesforce communities.
Advanced Analytics and Reporting
- The platform offers advanced analytics tools, including real-time feedback tracking, summary reports, and customizable dashboards. Users can track key performance metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.
- It provides the ability to export survey results via Excel or CSV spreadsheets for detailed analysis or integration with third-party systems.
Integration with Other Tools
- GetFeedback integrates with a wide range of applications, including Salesforce, Google Analytics, Zendesk, Jira, Slack, and HubSpot. These integrations enable automatic uploading and processing of feedback data, enhancing the ability to act on insights quickly.
- The platform also supports integration with Adobe Analytics and other web apps, allowing for a comprehensive view of customer behavior and preferences.
Automation and Notifications
- GetFeedback includes automated workflows and response notifications, enabling teams to take prompt action on customer feedback. Features like GetFeedback Actions allow for sending email notifications, creating tasks in Salesforce, and posting updates in Slack.
- The platform supports sentiment analysis in multiple languages, helping to surface key issues and positive feedback in real-time.
AI and ML-Powered Insights
- GetFeedback leverages AI and machine learning to provide deeper insights into customer feedback. Features such as Embedded Listener and Program Accelerator help in creating and closing feedback loops faster, and updates to the AI-powered Insights capabilities enhance the ability to act on meaningful insights with greater agility.
Customization and Personalization
- The platform offers customizable survey templates, branding options, and the ability to personalize surveys based on various criteria such as region, agent, or product. This ensures that feedback is relevant and actionable.
Pricing and Accessibility
GetFeedback offers different pricing plans to fit various business needs:
- Professional Plan: Starting at $50 per month, this plan includes 1 user account, 1,000 responses per month, a web-based survey builder, customizable survey templates, and advanced reporting.
- Team Plan: Starting at $200 per month, this plan includes all features from the Professional plan, plus additional user accounts, team collaboration, and more responses per month.
A free trial is also available, allowing businesses to test the features before committing to a plan.
In summary, GetFeedback is a powerful tool for collecting, analyzing, and acting on customer feedback, offering a suite of features that make it an indispensable asset for any business looking to enhance its customer experience and make data-driven decisions.