Product Overview of Less Annoying CRM
Less Annoying CRM (LACRM) is a streamlined and user-friendly customer relationship management (CRM) solution specifically designed for small businesses. Since its inception in 2009 by two brothers, LACRM has been committed to providing a simple, effective, and affordable CRM system that meets the unique needs of smaller teams.
Core Purpose
LACRM aims to help small businesses manage contacts, track leads, and stay on top of follow-ups without the complexity and additional costs often associated with larger CRM systems. It is built to be easy to use, even for solo users or small teams, ensuring that business operations are streamlined and efficient.
Key Features
Contact Management
LACRM allows users to manage all their contacts from a single platform. This includes viewing notes, files, tasks, events, and previous deal information under each contact profile. Contacts can be imported from spreadsheets and synced with email contacts for easy access.
Lead and Pipeline Management
The system enables users to track leads from the first contact to the final sale using simple lead reports. Users can set reminders for follow-ups, ensuring no potential deals are missed.
Task and Calendar Management
LACRM integrates tasks and calendar events directly into the CRM, eliminating the need to switch between different apps. Users receive daily email notifications summarizing their tasks and calendar events, helping them manage their workflows effectively.
Mobile Access
The CRM is fully accessible via mobile devices, with apps available on both iOS and Android. This allows sales reps to access the CRM database, update activities, and add new leads on the go.
Customization
LACRM offers customizable layouts and settings, allowing users to add custom fields to pipelines and contacts, and personalize preferences such as color schemes and reminder settings. This ensures the CRM fits the specific needs of each business.
Integrations
While the integrations are limited compared to some other CRMs, LACRM can sync with key tools like Zapier, Mailchimp, Outlook, and Google, making it compatible with many existing business systems.
Permission Controls
Administrators can manage user permissions, deciding who has access to what information. This helps in securing data and facilitating transparent information sharing across the platform.
Reporting and Analytics
LACRM provides features for funnel reporting, performance reporting, and other analytics to help businesses track their progress and make informed decisions.
Pricing and Support
Pricing
LACRM offers a single, straightforward pricing plan with no hidden costs or upcharges. The plan includes unlimited contacts, companies, pipelines, user permissions, and 25GB of storage per user, all for $15 per user per month. There are no long-term contracts, and a 30-day free trial is available.
Customer Support
LACRM is known for its exceptional customer support, provided by experienced CRM Coaches who have been with the company for over five years. There are no chatbots; instead, users get direct support from seasoned professionals.
Commitment to Small Businesses
LACRM is self-funded and family-owned, allowing it to focus solely on the needs of small businesses without the pressure of investor demands. This commitment is reflected in its honest pricing, empowered support, and features designed specifically for small teams.