Overview of Outreach Kaia
Outreach Kaia, or Knowledge AI Assistant, is a revolutionary real-time AI-powered conversation intelligence solution designed to enhance the effectiveness and productivity of sales teams. Unveiled at Outreach’s Unleash Virtual Summit 2020, Kaia integrates seamlessly into the Outreach sales engagement platform to provide intelligent sales enablement, advanced automation, and out-of-the-box capabilities.
Key Features and Functionality
Real-Time Information and Assistance
Outreach Kaia joins live meetings and calls, providing sales reps with real-time information exactly when they need it. This includes automatically pulling up details on products, competitor pricing, and other critical content through Content Cards and People Cards, ensuring reps can answer questions confidently and keep the conversation productive.
Real-Time Recording and Transcription
Kaia records meetings and generates accurate, sub-second transcriptions. These transcriptions can be searched or reviewed post-call for training, coaching, and follow-up purposes. This feature helps in capturing the essence of the sales conversation as it happens.
Meeting Summaries and Action Items
After each meeting, Kaia automatically creates a customizable meeting summary that includes a list of attendees, action items, and notes. This summary can be personalized and quickly emailed to all stakeholders, ensuring that nothing falls through the cracks and follow-ups are streamlined.
Smart Meeting Assist
Kaia provides an AI-generated meeting abstract, allowing reps to stay up to speed without needing to listen to the full recording. It also pinpoints key moments and allows for deeper insights through questions, facilitating more effective follow-ups and coaching.
Integration with Conferencing Tools
Outreach Kaia is integrated with leading web conferencing solutions such as Zoom and Microsoft Teams, with support for video recording and screen sharing. This integration ensures seamless participation in video and voice calls.
Post-Call Insights and Automation
Kaia automates follow-ups, generates meeting abstracts, and provides key insights from each conversation. This automation keeps conversations on track and deals moving forward by reducing the need for manual tasks before, during, and after sales calls.
Topics and Sentiment Analysis
Kaia tracks 22 out-of-the-box topics and allows for custom topics, providing insights into what is trending and the buyer’s sentiment detected in every conversation. This feature helps managers and reps understand the context and sentiment of the discussions, enabling better coaching and decision-making.
Security and Privacy
Outreach Kaia has robust security and privacy measures built in. Participants are alerted to recordings prior to and at the beginning of the meeting, and recordings and transcripts are securely stored within Outreach’s enterprise-grade security environment.
Benefits
- Increased Productivity: Kaia helps sales reps stay focused on deals rather than tasks, automating follow-ups and generating meeting summaries.
- Improved Confidence: By providing real-time content cards and people cards, Kaia boosts reps’ confidence during live conversations.
- Shortened Sales Cycles: Kaia and Outreach AI help teams shorten sales cycles by up to 19% and increase the probability of scheduling follow-up meetings by up to 36%.
- Enhanced Coaching: Managers can review meetings, identify areas for coaching, and intervene to support reps more effectively.
Outreach Kaia is designed to make every sales call count, ensuring that sales teams are more productive, confident, and successful in their interactions with customers.