Peasy Sales is a comprehensive and innovative Customer Engagement Platform designed to streamline and enhance the online-to-offline sales process. Here’s a detailed overview of what the product does and its key features:
What Peasy Sales Does
Peasy Sales is tailored for businesses that need to transition seamlessly from online interactions to offline sales, particularly for products that cannot be sold through traditional e-commerce shopping carts. The platform aims to improve the productivity of sales teams, generate high-quality leads, manage sales processes efficiently, and optimize customer engagement across multiple channels.Key Features
Peasy Marketing
- Utilizes AI to analyze WhatsApp conversations and other interactions, enhancing targeting and resulting in higher quality leads and reduced budget wastage.
Peasy Sales
- Enhances sales team productivity through automation, AI-powered follow-ups, and forecasting. This allows agents to focus on high-impact tasks rather than mundane follow-ups.
Multi-channel Support
- Enables communication with the audience across various platforms, including Facebook, Instagram, Google Ads, FB/IG Messenger, Telegram, LINE, WhatsApp, Email, Live Chat, and Twitter. This ensures that businesses can reach their customers wherever they are most active.
Campaign Prediction and Optimization
- Provides results predictions before starting campaigns, helping protect the budget. The platform also automatically optimizes targeting, bids, budgets, and channels to ensure the best possible outcomes.
No-Code Chatbot Builder
- Allows users to create custom chatbots for various platforms like WhatsApp, Facebook Messenger, Web, Telegram, and LINE without requiring any coding skills. This feature helps in efficiently routing incoming leads and ensuring immediate attention to potential customers.
Centralized Inbox and Automated Contact Assignment
- Offers a single, centralized inbox for the entire team, simplifying communication. Contacts are automatically assigned to agents, ensuring efficient lead management and improving agent productivity.
Real-time Reports
- Provides up-to-date agent and sales reports without any performance penalties, allowing for real-time monitoring and decision-making.
Automatic Notifications and Follow-ups
- Supports automatic notifications via WhatsApp for various customer interactions such as order confirmations, payment updates, delivery notifications, and refunds. The platform also enables the setting of automatic reminders and custom filters for organizing contact lists.
Integration Capabilities
- Seamlessly integrates with NLP chatbots from Dialogflow and supports LiveChat implementation, enhancing real-time communication with customers. Additionally, it integrates with popular apps like Facebook, Telegram, Twilio, WhatsApp, and Zapier.
Benefits
- Improved Agent Productivity: Automation frees agents to focus on high-impact tasks.
- Efficient Lead Management: Automatic contact assignment and follow-ups ensure no lead is overlooked.
- Enhanced Customer Engagement: Multi-channel support and real-time notifications keep customers informed and engaged.
- Data-Driven Decisions: Real-time reports and campaign predictions help in making informed decisions.
- Ease of Use: A user-friendly interface and no-code approach make it accessible to marketers, sales managers, and small business owners.