Product Overview of Sendoso
Sendoso is a comprehensive and innovative Sending Platform designed to integrate direct mail, corporate gifting, and various other personalized touchpoints into a company’s marketing, sales, and customer experience strategies.
What Sendoso Does
Sendoso enables businesses to effortlessly send a wide range of items, including direct mail, personalized gifts, thoughtful handwritten notes, video mailers, fresh flowers, sweet treats, gift cards, dimensional mailers, company swag, customer rewards, employee recognition gifts, custom gift boxes, client gifts, prospect gifts, virtual experiences, and eGifts. This platform helps revenue-generating teams engage, acquire, and retain customers by connecting digital and physical strategies at strategic points throughout the customer journey.
Key Features and Functionality
Gifting Automation
Sendoso automates and scales sending campaigns across various channels and touchpoints, allowing businesses to create highly personalized and meaningful experiences efficiently.
Integration Capabilities
The platform seamlessly integrates with major marketing and sales tools such as CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms (e.g., Marketo), and other business solutions. This integration enables streamlined workflows and enhances the overall effectiveness of gifting campaigns.
Global Warehousing and Logistics
Sendoso manages inventory and fulfills orders through a network of global warehouses, ensuring that gifts can be sent to recipients anywhere in the world. This includes expansive marketplace options that include eGifts, physical gifts, branded merchandise, virtual experiences, and philanthropy.
Analytics and Reporting
The platform provides advanced analytics to track the ROI of gifting strategies, offering insights into the performance of sending campaigns. This helps businesses make data-driven decisions and optimize their gifting efforts.
Address Confirmation
Sendoso includes address confirmation features to verify recipient addresses, ensuring successful deliveries and reducing waste.
Campaign Curation and Customization
The platform offers expert curation services to help businesses choose or create gifts that uniquely represent their brand. It also supports custom branding, allowing companies to personalize gifts and messages according to their brand identity.
Financial Governance and Security
Sendoso provides best-in-class financial management and security controls, ensuring that all transactions and data are handled securely and efficiently.
Multi-Channel Support and Team Collaboration
The platform supports multi-channel sending, allowing businesses to engage with prospects and customers through various mediums. It also facilitates team collaboration, making it easier for different departments to work together on gifting campaigns.
Additional Benefits
- Streamlined Processes: Sendoso streamlines the process of sending physical items, digital gifts, and virtual experiences, saving time and effort.
- Enhanced Customer Engagement: By sending personalized gifts or notes, businesses can improve client relationships, boost sales, and foster stronger client relationships.
- Employee Engagement: The platform helps in enhancing employee morale and productivity by sending personalized gifts or notes for recognition and appreciation.
- Continuous Innovation: Sendoso continuously innovates new features and improves the sending experience using insights from user behavior and needs.
Overall, Sendoso is a powerful tool that helps businesses personalize and automate their gifting strategies, integrating seamlessly with existing sales and marketing tools to drive engagement, revenue, and customer loyalty.