Product Overview: Nexidia Search
Nexidia Search, a component of NICE’s Interaction Analytics and Nexidia Legal Solutions, is a cutting-edge audio discovery and search technology designed to efficiently and accurately manage large volumes of audio and video content. This solution is particularly invaluable in legal, regulatory, and internal investigation contexts.
What Nexidia Search Does
Nexidia Search enables users to search, identify, and review key content within extensive audio and video recordings. It is tailored for law firms, corporate legal departments, and regulatory agencies to handle discovery and compliance requirements. The technology is used in various applications, including litigation disputes, regulatory investigations, corporate voicemail compliance, and criminal matters.
Key Features and Functionality
Phonetic Indexing and Search Technology
Nexidia Search leverages patented phonetic indexing and search technology, which indexes audio based on phonemes, the smallest units of human speech. This approach avoids the need for speech-to-text processing, thereby retaining the original spoken content without introducing errors. This method supports virtually all audio file types and can process audio variances such as different languages, accents, and dialects without requiring dictionaries or extensive speaker training.
High Accuracy
The phonetic indexing technology ensures the highest accuracy in creating indexes for spoken content. Since no subjective decisions are made to translate content into text, the original spoken content is preserved, eliminating potential errors.
Scalability
Nexidia Search is completely scalable, capable of quickly and efficiently processing hundreds of thousands of hours of content. This scalability is crucial as audio projects often grow during litigation or investigations, and Nexidia’s technology can make this content available to review teams in a matter of days.
Multi-Language Support
The technology supports over 45 different languages, each with its own ‘language pack’ that has been researched and developed to anticipate unique speech patterns, variances, and idiosyncrasies.
Advanced Analytics and Visualization
Nexidia Search OnDemand, a hosted SaaS solution, offers advanced word and phrase-based visual analytics. This includes features such as interactive word clouds, related phrase expansion, sentiment analysis and graphing, synchronized transcript display, and phrase trend analysis. These tools enhance the efficiency and effectiveness of the review process.
Applications in Legal and Regulatory Contexts
Nexidia Search is widely used by regulatory agencies like the SEC, FERC, CFTC, and FTC for investigations into company transactions. It also supports litigation disputes, including patent/trademark, contract, consumer, and employment matters, by providing a cost-effective and efficient review platform. Additionally, it aids in corporate voicemail compliance and can support the search of audio in wiretaps and criminal matters.
In summary, Nexidia Search is a powerful tool that combines high accuracy, scalability, and advanced analytics to make large volumes of audio and video content searchable and reviewable, making it an indispensable solution for legal, regulatory, and investigative needs.