Product Overview of SentiOne
SentiOne is a comprehensive social listening and customer service automation platform designed to help businesses monitor, analyze, and engage with their online presence across various channels. Here’s a detailed look at what SentiOne does and its key features.
What SentiOne Does
SentiOne is an online listening tool that gathers a broad spectrum of information from the internet, including social media, news, blogs, and forums. It provides businesses with the ability to track brand mentions, keywords, and industry trends in real-time. This data is used to gain actionable insights, build meaningful connections with the audience, enhance customer relationships, and manage brand reputation effectively.
Key Features and Functionality
Social Listening and Monitoring
- SentiOne allows users to monitor unlimited keywords in any language, providing a clear view of online mentions from various web sources. This includes tracking brand mentions, social profiles, and specific keywords.
Sentiment Analysis
- The platform features advanced sentiment analysis with a proprietary algorithm that boasts a 73% sentiment accuracy, one of the highest in the market. This helps businesses understand the emotional attitude of their audience towards their brand.
Real-Time Monitoring and Alerts
- SentiOne offers real-time monitoring of online activities, enabling businesses to react promptly to customer needs and potential crises. Custom alerts and notifications ensure that critical information is not missed.
Customizable Dashboards and Reports
- Users can create customized dashboards to visualize data and generate automated reports. These reports can be exported in various formats, including customized PDF reports, which are useful for summarizing data for clients and superiors.
Multichannel Customer Service Automation
- SentiOne integrates AI-powered conversational bots and chatbots to enhance customer service. It supports multichannel engagement, allowing businesses to interact with their audience across different platforms, including social media and email.
Historical Data Access
- The platform provides access to historical data up to three years, enabling businesses to analyze long-term trends and make informed decisions.
Competitor Analysis and Market Insights
- SentiOne offers competitor analysis and market insights, helping businesses understand their industry better and gain a competitive advantage. The multi-market dashboard feature allows users to compare data from up to 27 markets.
Additional Features
- Other notable features include influencer identification, crisis management, topic clustering, spam filtering, and API integration. The platform also supports multiple languages and offers collaboration tools, user management, and a mobile app.
Pricing and Plans
SentiOne offers various pricing plans to cater to different business needs:
- Personal Plan: Starting at €39.20 per month (annual billing)
- Team Plan: Starting at €119.20 per month (annual billing)
- Enterprise Plan: Customized quote available upon request.
In summary, SentiOne is a powerful tool for businesses looking to enhance their social presence, manage their reputation, and improve customer relationships through advanced social listening, sentiment analysis, and multichannel customer service automation.