Product Overview: Auraya ArmorVox
Auraya’s ArmorVox is a cutting-edge voice biometric engine designed to enhance system security and user experience across various platforms. This next-generation technology leverages advanced voice biometric capabilities to provide robust identity verification and fraud prevention solutions.
What ArmorVox Does
ArmorVox is engineered to streamline and improve customer experience and information security. It can be deployed securely via the cloud, on-premise, or in a hybrid environment, making it versatile and adaptable to different organizational needs. The system utilizes machine learning algorithms to create and manage voiceprints, ensuring accurate and secure identity verification in telephony and digital channels.
Key Features and Functionality
Automated Tuning Process
ArmorVox includes an automated tuning process that adjusts background voiceprint models to match the environment, ensuring optimal performance regardless of the setting.
Fused Passive and Active Modes
The system supports multiple modes for enrollment and verification, including text-dependent, text-independent, text-prompted, and digit-independent tokens. This flexibility allows for a wide range of applications and user interactions.
Fraud Attack Protection
ArmorVox is equipped with advanced fraud detection capabilities, including the ability to detect and flag potential synthetic voice and recorded playback attacks. This ensures high security against evolving threats such as deep fakes.
Speaker Specific Thresholds and Background Models
The system allows for setting specific thresholds and background models for each individual voiceprint, ensuring consistent levels of security tailored to the user’s voice characteristics.
Active Learning
ArmorVox employs active learning, where the system learns from every interaction to continuously improve voiceprint quality and accuracy performance. This adaptive approach enhances the overall security and efficiency of the system.
Impostor Mapping and Cross-Matching
The technology includes impostor mapping and cross-matching capabilities, enabling real-time detection of duplicates and impostors by cross-matching users against large databases of voiceprints.
Advanced Security and Scoring
Recent updates to ArmorVox, such as version 17.9.2 and version 18, introduce a new scoring system using logarithm odds scores to provide a relative probability of the accuracy of voice biometric verification attempts. This is supported by an updated calibration routine that models both true speaker scores and imposter scores, enhancing confidence in identity verifications.
Deployment Flexibility
ArmorVox offers flexible deployment options, including serverless architectures based on AWS Lambda, which reduce costs and maintenance while providing efficient auto-scaling performance. AWS CloudFormation templates are also supported for simpler and lower-friction deployments.
User-Centric Features
The latest version, ArmorVox 18, features faster onboarding, seamless voiceprint management, and an intuitive administration console, making it easier for organizations to manage large-scale customer interactions and protect sensitive data.
Example Applications
- Contact Centers: Actively or passively verify customer identity to reduce agent-handling times.
- Digital Apps: Secure second-factor authentication for high-risk and high-value transactions.
- Password Resets: Automate voice-enabled password resets to improve user experience.
- Voice E-Signatures: Implement legally binding transaction authorization through user voiceprints.
- Fraudster Management: Detect fraud using fraudster lists by cross-matching large numbers of voiceprints in real-time.
In summary, Auraya’s ArmorVox is a powerful voice biometric solution that combines advanced security features, flexible deployment options, and continuous learning to provide a robust and user-friendly identity verification system.