Product Overview of CallCabinet
CallCabinet is a cutting-edge, cloud-native call recording and analytics platform designed to meet the complex needs of businesses operating in highly regulated industries. Here’s a comprehensive overview of what the product does and its key features.
What CallCabinet Does
CallCabinet provides a robust solution for compliant call recording, AI-driven conversation analytics, quality assurance, and data migration. It is tailored to help businesses adhere to various regulatory requirements, enhance customer interaction analysis, and optimize workforce performance. The platform is integrated with major unified communications (UC), IP-PBX, and telephony systems, ensuring seamless operation across global markets.
Key Features and Functionality
Compliance Call Recording
CallCabinet ensures automatic adherence to regulatory developments such as Dodd-Frank, MiFID II, GDPR, PCI DSS, HIPAA, and more. It allows for custom policy settings at a granular level, ensuring complete control over regulatory and policy compliance across the organization.
AI-driven Conversation Analytics
The platform leverages next-generation artificial intelligence, deep machine learning, and natural language processing to analyze conversations. This enables the extraction of insights on sentiment, emotion, and other contextual elements, providing a 360-degree view of customer interactions.
Quality Assurance Tools
CallCabinet offers tools for evaluating workforce performance, including automated alerts and notifications, call flagging, and the ability to add notes to specific sections of calls. These features help in ensuring company-wide regulatory compliance and improving communication standards.
Recording Data Migration
The platform facilitates the migration of recording data from legacy or proprietary systems to the CallCabinet cloud, enabling comprehensive analysis and extraction of insights from all stored conversations.
Screen and Video Recording
CallCabinet includes detailed screen and video call playback and analysis features. This includes waveform visualization, speaker identification, searchable machine transcription, and the ability to take and view screenshots during calls. These features enhance call review, analysis, and compliance.
User Interface and Navigation
The platform boasts a user-friendly graphical user interface that makes playback and call navigation easy. Features include caller ID, called party ID, date and time display, call direction, and graphical call representation. Users can flag areas for QA review, add notes, and preview notes taken during calls.
Security and Compliance
CallCabinet ensures military-grade security with AES 256-bit rotating encryption, IP address restrictions, and granular user-based permissions. It also supports PCI DSS compliance through AI-driven redaction and manual intervention options. The platform guarantees high uptime (99.999%) and unlimited cloud storage, ensuring recordings are accessible anytime, anywhere.
Integration and Deployment
The platform seamlessly integrates with major UC platforms such as Microsoft Teams, Cisco, Webex, and Zoom. Deployment is quick, and the system can be set up in minutes, allowing for immediate use and the migration of legacy data to the cloud.
Additional Benefits
- Global Technology Partnerships: Certified to integrate with all major unified communications platforms, enabling global operations with ease.
- Customizable Reporting and Analytics: Provides reporting dashboards for visibility and optimization, along with keyword and key phrase detection.
- Data Sovereignty: Recordings are stored in data centers across six continents, ensuring compliance with data sovereignty regulations.
- Ownership of Data: Recordings are not locked away with proprietary encoding formats, ensuring data is always accessible.
In summary, CallCabinet is a powerful tool for businesses needing advanced call recording, analytics, and compliance solutions. Its robust features, user-friendly interface, and seamless integration capabilities make it an indispensable asset for enhancing business intelligence and ensuring regulatory compliance.