Product Overview of Gengo
Gengo is a cutting-edge translation platform designed to provide high-quality, scalable, and efficient translation services to individuals and businesses worldwide. Here’s an overview of what Gengo does and its key features:
Mission and Purpose
Gengo’s mission is to enable everyone to read and publish content across languages with ease. The platform aims to break language barriers, facilitating global communication and content dissemination.
Key Features
Global Translator Network
Gengo boasts a vast network of over 25,000 qualified translators spread across all time zones, ensuring that translation projects can be initiated and completed rapidly.
Automated Workflow
The platform automates the translation workflow, allowing projects to be distributed without manual intervention. Translators can pick up jobs and start translating within minutes of project submission.
Direct Communication and Context
Users can communicate directly with translators through a comments section, providing additional context, instructions, style guides, and term glossaries to ensure high-quality translations.
Comprehensive Dashboard
Gengo offers a customer dashboard where users can track all their projects in one place. The translator workbench is equipped with built-in tools to streamline project management, including automated checks to highlight potential issues during the translation process.
Quality Assurance
The platform employs both automated and manual checks to ensure consistent quality. Over 100 language specialists review translations to maintain high standards.
Integration and API
Gengo provides a robust API that allows users to connect their internal platforms directly to the translation service. This API supports large volumes of content, asynchronous processing, and notifications via a callback URL. It also allows for the inclusion of context, style guides, and other relevant information to enhance translation quality.
Additional Services
In addition to translation, Gengo offers other content services such as:
- Transcription: Accurate and confidential transcription for audio, video, plain text, and subtitles across 36 languages.
- Proofreading: High-quality native proofreading to ensure error-free and professionally written content.
- Content Summarization: Transformation of complex text into short, digestible summaries.
Performance and Monitoring
To ensure optimal performance, Gengo utilizes tools like Pingdom for global monitoring of their infrastructure. This includes uptime monitoring, response time checks, and public status pages to maintain transparency and user satisfaction.
Functionality
- Order Submission: Users can submit translation orders through a simple online form or via the Gengo API, which accepts large volumes of content and processes it efficiently.
- Job Status Tracking: Users can track the status of their jobs (queuing, pending, reviewable, approved) and receive updates through notifications or by polling the system.
- Payment and Incentives: The platform features fully automated payments, ensuring that translators are compensated promptly for their work.
In summary, Gengo is a powerful translation platform that combines a large network of qualified translators, automated workflows, robust API integration, and additional content services to provide fast, affordable, and high-quality translation solutions.