Product Overview: SESTEK Voice Biometrics (Knovvu Biometrics)
SESTEK’s Voice Biometrics, known as Knovvu Biometrics, is a cutting-edge solution designed to enhance customer authentication and security in various conversational channels. Here’s a detailed overview of what the product does and its key features:
What it Does
Knovvu Biometrics is a voice authentication solution that leverages advanced technology to identify and verify callers based on their unique voice characteristics. This system is integrated into contact centers, mobile apps, websites, and other communication platforms to provide fast, secure, and seamless customer authentication.
Key Features and Functionality
Real-Time Authentication
- Knovvu Biometrics can authenticate callers within seconds, using more than 100 unique parameters of the voice. This process is real-time, eliminating the need for passphrases or additional verification steps.
Language, Accent, and Content Independence
- The solution is language, accent, and content independent, ensuring that it works effectively across diverse customer bases without any barriers.
High Accuracy and Performance
- Knovvu Biometrics boasts a proven accuracy rate of over 98% in both speaker identification and verification. It also provides more than 95% faster speaker identification in large datasets.
Advanced Fraud Protection
- The system includes several features to combat fraud, such as:
- Synthetic Voice Detection: Identifies and prevents the use of AI-generated synthetic voices.
- Playback Manipulation Detection: Prevents fraudsters from using pre-recorded voices.
- Voice Change Detection: Identifies changes in a user’s voice during the enrollment process.
- Blacklist Identification: Crosschecks caller voiceprints with a blacklist database to identify known fraudsters.
Noise and Background Speech Elimination
- The technology is equipped with state-of-the-art noise and background speech elimination, ensuring accurate authentication even in noisy environments.
Multi-Channel Support
- Knovvu Biometrics can authenticate customers across various conversational channels, including call centers, mobile apps, websites, and platforms like WhatsApp.
Integration and Compatibility
- The solution is cloud-ready, supports containerized deployment on Linux, and integrates with cloud storage services like AWS S3 and MinIO. It also supports OpenAPI standards for convenient API integrations and is compliant with key Avaya Aura solutions.
Cost Savings and Efficiency
- By reducing the duration of calls requiring customer authentication by an average of 30 seconds, Knovvu Biometrics helps in decreasing operational costs. According to SESTEK, this can result in significant monthly and annual savings for contact centers.
Benefits
- Enhanced Customer Experience: Reduces call durations and eliminates the need for lengthy authentication processes.
- Improved Security: Provides robust protection against fraud through advanced detection features.
- Increased Efficiency: Streamlines the authentication process, leading to cost savings and improved operational efficiency.
- Agent Experience: Enhances the experience for agents by automating the authentication process, allowing them to focus on other critical tasks.
In summary, SESTEK’s Knovvu Biometrics is a powerful tool for contact centers and other customer-facing organizations, offering fast, secure, and accurate voice-based authentication that enhances both customer and agent experiences while providing robust fraud protection.