Voicea (now part of Cisco Webex) - Short Review

Product Overview of Voicea (now part of Cisco Webex)

Voicea, now integrated into Cisco Webex, is a cutting-edge voice collaboration platform designed to enhance productivity and streamline meeting management through its advanced voice intelligence features. Here’s a detailed overview of what the product does and its key features:

What Voicea Does

Voicea is powered by EVA (Enterprise Voice Assistant), a sophisticated language assistant that transforms verbal conversations into actionable items. This platform is tailored for various types of meetings, including teleconferences, direct calls, and face-to-face meetings. It aims to increase productivity by automating note-taking, identifying important moments in conversations, and integrating these insights into various collaboration systems.

Key Features and Functionality

Voice Commands and Automation

Voicea allows users to control the platform using voice commands. Users can instruct EVA to take notes, highlight important points, and assign action items, all without manual intervention.

Real-Time Transcriptions and Closed Captioning

The platform provides real-time transcriptions and closed captioning during meetings. This feature is particularly beneficial for hearing-impaired participants and non-native English speakers, making the workplace more accessible.

Note-Taking and Highlights

Users can create notes and highlights in multiple ways: by speaking naturally with trigger words (e.g., “Highlight that”), using voice commands (e.g., “OK, Webex. Highlight that”), or manually selecting text. These notes and highlights are available post-meeting for easy reference.

Recording Transcripts and Speaker Labeling

Voicea enables the recording of entire meetings, generating persistent transcripts. The transcripts include speaker labeling, indicating who said what, which helps in post-meeting analysis and follow-ups.

Post-Meeting Experience

After the meeting, users can edit highlights and transcripts, make meeting assets available to the team, and send out action items to specific individuals or the entire team. This ensures that all necessary follow-ups are tracked and completed efficiently.

Integration with Third-Party Services

Voicea seamlessly integrates with a wide range of software applications, including email, Salesforce, and other collaboration tools. This integration enhances the collaborative workflow by allowing automated actions and data synchronization across different platforms.

Contextual Awareness and Multi-Language Support

The platform features contextual awareness, allowing EVA to understand and remember the context of previous conversations. Additionally, Voicea supports multiple languages, making it a global solution that can be used by businesses and consumers worldwide.

Cross-Meeting Keyword Search

Users can perform keyword searches across multiple meetings to find specific discussions or points raised, which is particularly useful for reviewing and referencing past meetings.

Pricing and Plans

Voicea offers several pricing plans to cater to different business needs:

• Free Plan: Limited usage, free for life.
• Standard Plan: $7.99 per user/month (billed annually) or $9.99 per user/month (billed monthly), with unlimited highlights and limited transcripts.
• Pro Plan: $15.99 per user/month (billed annually) or $19.99 per user/month (billed monthly), with unlimited highlights and transcripts.
• Premium Plan: $31.99 per user/month (billed annually) or $39.99 per user/month (billed monthly), offering the highest quality transcripts for teams.

In summary, Voicea, as part of Cisco Webex, is a powerful tool that leverages voice intelligence to streamline meetings, enhance collaboration, and boost productivity, making it an invaluable asset for businesses of all sizes.