VoicePIN Product Overview
VoicePIN is a cutting-edge technology solution focused on enhancing user authentication, customer service, and fraud detection through the use of voice biometrics and advanced AI-driven tools.
Key Features and Functionality
Voice Biometrics
VoicePIN’s core technology is based on voice biometrics, which analyzes the unique patterns in a person’s voice to create a voiceprint. This method is more secure than traditional PIN or password systems, as a voiceprint is unique to each individual and cannot be easily replicated or stolen. The voice recognition solution is used for authentication, login, personalization, and fraud detection across various platforms, including mobile apps, helplines, and call centers.
Authentication and Verification
The system ensures quick and secure user verification, reducing the verification time by more than four times compared to conventional methods. It is robust to perceived voice changes, such as those caused by a cold or sore throat, and is resistant to spoofing attempts using replayed recordings.
Anti-Fraud Solutions
VoicePIN AntiFraud is a comprehensive set of tools designed to detect and prevent fraud attempts in customer voice systems. It includes features such as:
- Passive Identity Verification: Verifies the customer’s voice in real-time during conversations without the caller’s knowledge.
- VoicePIN Blacklist: Identifies known scammer voices in text-independent mode.
- VoicePIN Fraud Discovery: Automates the process of creating blacklists by analyzing historical recordings of known fraudsters.
- Emotion Recognition: Detects the emotional state of the caller, such as anxiety or aggression, to help consultants handle the conversation appropriately.
Virtual Agent Dronn
VoicePIN Dronn is a virtual agent represented by an intelligent computer system that communicates with clients via voice. It replaces live consultants in interacting with customers, particularly in telecommunication customer service and contact center systems. This solution is based on speech recognition (ASR), speech synthesis (TTS), natural language processing (NLP), and semantic analysis (SA), and can significantly reduce consultant costs and increase process effectiveness.
Predictive Analytics
VoicePIN Predictive Analytics collects big data from ASR, NLP, and voice biometrics to predict customer behavior and create user profiles. This system helps in increasing sales by analyzing customer interactions and providing insights into customer behavior.
Integration and Deployment
VoicePIN solutions are designed for easy integration with various customer interaction channels, including IVR systems, call centers, websites, mobile applications, and IoT devices. The API is simple to connect, allowing for fast and unassisted integration. The system also offers on-premise solutions, providing full data control and internal data storage options, which is particularly beneficial for highly sensitive or classified data.
Cost Effectiveness and Support
VoicePIN solutions are cost-effective, offering a rapid return on investment by shortening company-customer processes. The system is supported by dedicated technical support to ensure smooth operation and address any issues that may arise.
In summary, VoicePIN offers a robust suite of solutions that enhance security, improve customer experience, and reduce operational costs through advanced voice biometrics, anti-fraud measures, virtual agents, and predictive analytics. Its ease of integration and comprehensive support make it an ideal choice for modern customer service needs.