VoiceSense Product Overview
VoiceSense is a cutting-edge technology that leverages speech analytics and artificial intelligence (AI) to assess voice patterns and predict future behavioral tendencies. Here’s a detailed look at what the product does and its key features:
What VoiceSense Does
VoiceSense analyzes voice-based interactions to extract valuable insights about an individual’s behavioral patterns. This is achieved by processing over 200 prosodic parameters of speech, including intonation, pace, energy, and emphasis, which are the non-content features of speech. This approach allows VoiceSense to build AI-driven personal profiles and predictive scores for various behavioral outcomes.Key Features and Functionality
Predictive Behavioral Analytics
VoiceSense uses advanced AI algorithms and acoustic signal processing to link typical speech patterns with typical behavioral patterns. This enables the system to predict the probability of future behaviors, such as customer dissatisfaction, churn risk, loyalty style, and purchasing probability.Real-Time Analysis
The technology provides real-time indicators of customer behaviors, allowing customer service agents and managers to initiate timely retention activities and adjust their sales approaches based on individual customer preferences.Language Independence and Cultural Neutrality
VoiceSense offers language-independent and culturally unbiased analysis, making it versatile for use in diverse global markets.Integration and Compliance
The system supports cloud, on-premise, and mobile architectures and is compliant with various regulatory standards, including ISO, PCI, HIPAA, and GDPR. It can integrate with VOIPs, VC tools, and CRM solutions to capture and analyze calls and other interactions.Use Cases
VoiceSense is applied across several industries:- Customer Service: Predicting customer dissatisfaction and churn, guiding retention efforts.
- Sales and Marketing: Providing go/no-go indications for purchasing probability and personalized sales approaches.
- Healthcare: Remote tracking and screening of mental health states such as depression.
- Fintech: Predicting loan default, collections default, and insurance claiming risks.
- Enterprise: Predicting employee behaviors like job fit, performance, burnout, and attrition.