Product Overview of SeatGeek
SeatGeek, founded in 2009, is a leading ticket search engine and aggregator that revolutionizes the way users discover, buy, and sell tickets for live events such as sports, concerts, and theater performances.
What SeatGeek Does
SeatGeek operates on a two-sided marketplace model, aggregating tickets from various primary and secondary market sources, including major ticket sellers, individual sellers, and other platforms. This comprehensive approach provides users with a consolidated view of available tickets, enhancing the transparency and efficiency of the ticket-buying process.
Key Features and Functionality
Ticket Search and Aggregation
SeatGeek searches dozens of the biggest ticket sites and presents the results in one place, making it easier for users to find tickets to live events. This aggregation ensures that users have access to a wide range of ticket options.
Deal Score System
One of the standout features of SeatGeek is its Deal Score system, a proprietary algorithm that evaluates and ranks ticket deals based on value. This system color-codes ticket listings to highlight the best bargains, helping users avoid overpriced tickets and make informed purchasing decisions.
Interactive Seating Maps
SeatGeek offers interactive seating charts with high-resolution panoramic images, providing users with an immersive view of venue layouts. This feature allows users to visually assess the best available seats and compare prices across different sections.
Mobile Ticketing
The platform supports digital tickets, enabling users to display their e-tickets directly on their phones. This feature eliminates the need for physical tickets and simplifies entry into events.
Ticket Transfer
Users can easily send tickets to friends or family members via the app, supporting both free and paid transfers. This streamlined process enhances the convenience of sharing tickets.
Marketplace for Sellers
SeatGeek allows users to list their tickets for sale on the platform, suggesting optimal pricing to help tickets sell faster. This feature makes it straightforward for sellers to manage their ticket listings.
Event Discovery
The app offers comprehensive search options to find events by various criteria such as artist, team, venue, genre, or sport. This helps users discover and browse through a wide range of live events.
Flexible Payment Options
SeatGeek supports multiple payment methods, including Google Pay and major credit cards, providing users with a convenient and secure way to complete transactions.
Additional Features
- Parties Feature: Allows groups of friends or family to buy and manage tickets together, with features like reassigning tickets and booting people out of the party if needed.
- Rally: An event-day operating system that enhances the event experience by enabling users to order food and beverages through the app.
- Venue Guides: Provides detailed guides for various stadiums and venues, including real-time weather updates, to help users plan their visit more effectively.
- Rideshare Integration: Users can book rideshares directly from the app, simplifying travel arrangements to the event.
Channels and Access
SeatGeek is accessible through multiple channels, including its website, mobile app, blog, API, social networks, phone support, and online chat. The platform also integrates with affiliates and partners to expand its reach.
Revenue Model
SeatGeek generates revenue primarily through service fees and commissions on ticket transactions. When users purchase tickets through the platform, SeatGeek charges a service fee, which is a percentage of the ticket price. Additionally, the platform may charge sellers a commission on the sale of tickets through its marketplace.
In summary, SeatGeek is a robust and user-friendly platform that simplifies the ticket-buying process through its advanced algorithms, interactive features, and comprehensive marketplace, making it a leading choice for event-goers and ticket sellers alike.