Klever Insight is a comprehensive solution designed to help organizations address and resolve customer-related issues efficiently, enhance collaboration, and improve overall performance.
What Klever Insight Does
Klever Insight focuses on transforming how organizations manage customer service, support, and internal processes. It aims to reduce case backlogs, minimize employee turnover, cut costs, and boost performance. The platform is trusted by notable companies such as Salesforce, Hewlett Packard Enterprise, and the University of California.Key Features and Functionality
Training and Workshops
- Klever Insight offers a range of training programs, including online self-paced training, live virtual workshops, and 90-day accelerator programs. These programs are designed to help organizations adopt and maintain effective knowledge-sharing processes.
Collaboration and Problem-Solving
- The platform teaches teams how to collaborate effectively across different departments to solve new and unknown problems quickly, using a method known as “swarming” with a unique Klever twist.
Strategic Process Improvement
- Klever Insight helps managers transition from being enforcers to player-coaches by providing training that focuses on strategic process improvement and team motivation. This includes identifying meaningful measures that motivate and guide employees to achieve their best performance.
Performance Optimization
- The platform addresses the break-fix cycle that often leads to case backlogs, employee burnout, and customer fatigue. It provides tools and strategies to reduce case volumes, minimize employee turnover, and cut costs while boosting overall performance.
Holistic Approach
- Klever Insight integrates into the workflow, ensuring that solutions are implemented simply and joyfully, enhancing the overall efficiency and effectiveness of the organization.