Voicea (now part of Cisco Webex) - Short Review

Product Overview of Voicea (now part of Cisco Webex)

Voicea, now integrated with Cisco Webex, is a sophisticated voice collaboration platform designed to enhance productivity and streamline communication within various business environments. Here’s a detailed look at what the product does and its key features:

What Voicea Does

Voicea is powered by EVA (Enterprise Voice Assistant), a language assistant that focuses on capturing and acting on important moments in conversations. This platform is tailored for use in teleconferences, direct calls, and face-to-face meetings, making it versatile for individual users, small businesses, and medium-sized enterprises.

Key Features and Functionality

1. Meeting Notes and Transcripts

• EVA keeps notes and identifies critical moments in conversations. It provides summaries and transcripts of meetings, which can be accessed through desktop or mobile applications.

2. Voice Commands

• Users can give voice commands to EVA to perform various actions such as creating notes, action items, and integrating with other collaboration systems like email and Salesforce.

3. Integration with Collaboration Tools

• Voicea seamlessly integrates with a wide range of software applications, including those for email, CRM systems like Salesforce, and other collaborative workflows. This integration enables a cohesive and efficient workflow.

4. Real-Time Transcription and Highlights

• The platform offers real-time transcription and the ability to highlight important points during meetings. Users can capture highlights using voice-activated trigger words, selecting and highlighting text, or through voice commands.

5. Action Items and Task Management

• EVA helps in creating action items and tasks directly from the meeting conversations, ensuring that follow-ups and assignments are clearly documented and actionable.

6. Multi-Language Support

• Voicea, especially through its integration with Cisco Webex, supports multiple languages, enhancing its usability across different regions and cultures.

7. Contextual Awareness

• The platform has the capability to understand and remember the context of previous conversations, allowing for more natural and fluid communication without the need to repeat information.

8. Analytics and Custom Reports

• Voicea provides analytics and custom reporting capabilities, helping businesses to gain insights from their meetings and conversations. This feature is particularly useful for optimizing communication management and collaboration.

9. Security and Data Management

• When integrated with Cisco Webex, Voicea benefits from in-house data management, ensuring higher security standards by avoiding the exposure of data to third-party transcription services.

Pricing and Plans

Voicea offers various pricing plans to cater to different business needs:

• Free Plan: Limited usage, free for life.
• Standard Plan: $7.99 per user/month (billed annually) or $9.99 per user/month (billed monthly), with unlimited highlights and limited transcripts.
• Pro Plan: $15.99 per user/month (billed annually) or $19.99 per user/month (billed monthly), with unlimited highlights and transcripts.
• Premium Plan: $31.99 per user/month (billed annually) or $39.99 per user/month (billed monthly), offering the highest quality transcripts for teams.

In summary, Voicea, as part of the Cisco Webex ecosystem, is a powerful tool that leverages AI-driven voice technology to enhance meeting productivity, streamline communication, and provide comprehensive collaboration solutions for businesses.