Voicera (now part of Cisco Webex) - Short Review

Product Overview of Voicera (now part of Cisco Webex)

Voicera, now integrated into Cisco Webex, is a cutting-edge voice collaboration platform designed to enhance productivity and streamline workplace conversations. At its core, Voicera leverages Artificial Intelligence (AI) to transcribe, highlight, and actionize various types of conversations, whether they occur in meetings, phone calls, or in-person discussions.

Key Features and Functionality

1. Real-Time Transcription and Highlights

Voicera’s AI engine, powered by its Enterprise Voice Assistant (EVA), provides real-time transcription of conversations. This feature is now integrated into the Webex suite, including Webex Meetings, Webex Calling, and Webex Contact Center, allowing users to access transcripts and highlights immediately after meetings.

2. Meeting Summaries and Action Items

EVA generates comprehensive meeting summaries and identifies key action items, ensuring that important points are not missed. Users can also command EVA to create tasks, set reminders, and share links directly into various task management and collaboration tools such as Slack, Microsoft Teams, Confluence, Zendesk, Trello, and Zapier.

3. Voice-Activated Integrations

Voicera introduces several voice-activated features, including an AI phone dialer and voice-activated reminders. The Live Dial feature integrates Voicera into direct person-to-person phone calls, automatically taking notes while users speak. Users can prompt EVA to schedule follow-ups in their calendar during the conversation, enhancing productivity across all types of workplace interactions.

4. Visual Presence

For video conferences, Voicera’s Visual Presence feature allows EVA to appear as a participant within the conversation, increasing the recognition and value of the AI assistant taking notes and providing real-time support.

5. Integration with Webex Assistant

As part of Cisco Webex, Voicera’s capabilities are now augmented by the Webex Assistant. This integration enables users to automate common collaboration tasks using voice commands, such as booking a room, extending a meeting, and more. The Webex Assistant also provides features like noise removal, speech enhancement, live transcripts, and translations, further enhancing the collaboration experience.

6. Security and Compliance

By moving Voicera’s technology to the Webex cloud, which includes a global network of more than two dozen data centers, Cisco ensures better security and compliance for the meeting records generated by Voicera.

Conclusion

In summary, Voicera, now part of Cisco Webex, is a powerful tool that transforms workplace conversations into actionable insights, enhances productivity, and integrates seamlessly with a wide range of collaboration and task management tools. Its advanced AI capabilities and voice-activated features make it an indispensable asset for modern enterprise collaboration.