Product Overview: LanguageLine Solutions
LanguageLine Solutions is a leading global provider of language interpretation, translation, and localization services, dedicated to bridging language and cultural barriers for diverse communities and organizations worldwide.
What LanguageLine Solutions Does
LanguageLine Solutions enables communication in over 240 languages, including American Sign Language, to facilitate meaningful interactions between individuals and organizations. The company serves a wide range of sectors, including government agencies, healthcare organizations, law enforcement, legal courts, schools, and businesses. Their services are designed to support limited English proficient (LEP) speakers and the Deaf and Hard of Hearing (DHH) communities.
Key Features and Functionality
Interpretation Services
- On-Demand Phone Interpreting: Provides 24/7 access to professional interpreters in over 240 languages, ensuring immediate communication support for contact centers, walk-in offices, field personnel, and front-line staff.
- Video Remote Interpreting: Offers secure, encrypted video connections with interpreters in 40 languages, including American Sign Language and British Sign Language. This service is accessible via tablets, smartphones, and computer equipment.
- OnSite Interpreting: Available for situations requiring a physical presence, such as complex, critical, or sensitive interactions where an onsite interpreter is necessary.
Translation and Localization
- Document Translation: Converts written or multimedia content into the target language, including forms, vital documents, voter guides, web content, IVR recordings, and mobile app localization. LanguageLine ensures quality work, delivered on time and on budget.
Testing and Training
- Language Proficiency Testing and Training: Offers modules to assess and develop the language skills of bilingual staff. These programs are based on LanguageLine’s extensive experience in testing and training interpreters.
Technology and Accessibility
- LanguageLine App: Provides instant access to over 20,000 professional interpreters via a user-friendly interface compatible with most digital devices. The app ensures connections in under 30 seconds, with a 97% video fill rate and automatic rollover to audio when video is unavailable. It also features full end-to-end encryption and compliance with regulatory standards.
- Supporting Equipment: Includes tools like the Rolling Cart and TrueSound audio-amplification enclosure to enhance the interpreting experience, particularly in high-volume or noisy environments.
Additional Benefits
- Scalable Solutions: LanguageLine supports over 36 million interpretation requests annually, making it a scalable solution for organizations of all sizes.
- Client Retention: With a client-retention rate of 99%, LanguageLine is a trusted partner for thousands of government agencies, healthcare facilities, banks, insurance companies, and other organizations.
- Global Reach: The company has a global workforce of over 9,000 interpreters and serves more than 28,000 clients worldwide.
By leveraging these comprehensive services and advanced technology, LanguageLine Solutions helps organizations overcome language barriers, enhance customer experiences, and ensure compliance with regulatory requirements.