Carlson Wagonlit Travel (CWT)
CWT, now known simply as CWT, is a globally recognized travel management company that offers a comprehensive range of services designed to streamline and enhance business travel experiences. Here is an overview of their primary product, the myCWT platform, and its key features:
Overview
The myCWT platform is a sophisticated travel management tool available to all CWT travelers, travel arrangers, and travel managers. It is accessible via both web and mobile interfaces, ensuring users can manage their travel needs anytime, anywhere.
Key Features and Functionality
Booking and Travel Management
- Fast, Streamlined Booking: Users can quickly book flights, trains, hotel accommodations, and car rentals in a few simple steps. The platform supports bookings at over 800,000 business-appropriate hotels and other accommodations, including company-preferred properties and rates.
Organized Travel Plans
- Itinerary Management: CWT-booked trips automatically populate in the app, providing complete itineraries in one place. The platform also synchronizes trip details with the user’s calendar for better organization.
Travel Arranger Features
- Powerful Travel Arranger Tools: Travel arrangers can book, view, and manage business travel on behalf of others. The app allows arrangers to switch between personal trip views and travel arranger views with ease.
Health, Safety, and Well-being
- Safety and Security Alerts: The platform provides trip and safety alerts, enhanced health measures at hotels, destination intelligence, and real-time flight status updates and gate notifications to ensure travelers’ health and safety.
Sustainability
- Carbon Footprint Data: myCWT displays carbon footprint data at the point of booking, enabling travelers to make more sustainable choices. It also indicates electric and hybrid vehicle options for car rentals.
User Support
- 24/7 Support: Users can chat with CWT counselors via the app’s messaging service to address any travel-related questions or make last-minute changes to their itineraries.
Additional Features
- Global Profile Management: Travelers can update their profiles within the global profile management system, ensuring that loyalty programs and other preferences are taken into account.
- Mobile Check-in: Users can check in for flights and other travel arrangements directly through the app.
- Messaging: The platform includes a messaging service for communication between travelers and CWT counselors.
Technical and User-Friendly Interface
The myCWT platform is designed with a clean and intuitive interface, available in multiple languages including English, French, Italian, German, and Spanish. This user-friendly design helps save time and enhance productivity for business travelers and travel arrangers alike.
Conclusion
In summary, CWT’s myCWT platform is a robust tool that simplifies business travel by offering streamlined booking, organized travel plans, powerful travel arranger features, and a strong focus on health, safety, and sustainability. Its 24/7 support and user-friendly interface make it an essential tool for managing business travel efficiently.