Product Overview of AgentBot by Aivo
What is AgentBot?
AgentBot is a cutting-edge, AI-powered chatbot solution developed by Aivo, designed to automate and enhance customer service interactions across various digital channels. It serves as a key component of the Aivo Suite, enabling companies to create sophisticated conversational journeys and automate customer interactions.
Key Features
Omnichannel Support
AgentBot allows companies to interact with customers 24/7 through multiple channels, including web chat, mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. Future integration with Twitter and Telegram is also planned.
No-Code Management
The platform is no-code, making it accessible for any team to manage without the need for technical training or programming knowledge. This allows for easy creation, editing, and posting of questions and answers, as well as the addition of plugins to enhance the user experience.
Personalization and Natural Conversations
AgentBot uses conversational AI to hold natural and flexible conversations with users, providing instant and responsive answers. It can be personalized to offer a unique customer service experience, including the use of hyper-realistic avatars generated with AI for video conversations.
Scalability and Performance
AgentBot is 100% scalable and does not suffer from overloads, ensuring it can respond with the same speed during both low and high demand periods without compromising personalization and responsiveness.
Integration and Customization
The platform can be integrated with various external applications and systems using Aivo’s Studio, a low-code tool. This allows for customized solutions and the ability to connect with other providers like Zendesk or Genesys for seamless handover to live human agents.
Multilingual Support
AgentBot supports multiple languages, enabling businesses to cater to a diverse customer base by providing responses in the language of their choice.
Analytics and Feedback
The platform offers comprehensive analytics, allowing companies to understand customer behavior from the first interaction. It provides session data, chat evaluations, feedback measurements, and insights to improve strategies. The Satisfaction Score helps in identifying interactions that significantly impact customer experience and detecting areas for improvement.
Automated Notifications
AgentBot can send automated notifications to keep customers informed about the status of purchases, flights, medical consultations, or other services, ensuring they are always updated.
Functionality
- Automated Conversations: AgentBot automates interactions by providing instant responses to frequently asked questions, thereby reducing the workload on human agents and allowing them to focus on more complex issues.
- Content Management: Companies have full control over the content, enabling them to upload relevant information, create questions and answers, and add plugins such as buttons, carousels, and file sending capabilities at any time.
- Seamless Handover: Conversations can be seamlessly routed to live human agents if necessary, ensuring a smooth transition and continuous customer support.
- Customized Solutions: The integration with other applications and systems via Studio allows for tailored solutions that align with the company’s specific needs and goals.
In summary, AgentBot by Aivo is a powerful tool for automating customer service, offering a highly personalized, scalable, and multi-channel solution that enhances customer satisfaction and streamlines business operations.