Crisp is a comprehensive customer communication platform designed to streamline and enhance user experience through advanced live chat and chatbot capabilities.
What Crisp Does
Crisp is an all-in-one multichannel customer messaging platform that enables businesses to engage with customers across various communication channels, including websites, mobile apps, email, and social media platforms like Facebook Messenger, WhatsApp, Telegram, and more. It combines live chat, chatbot automation, and AI-driven features to provide seamless and personalized customer service.Key Features
Live Chat
Crisp offers a built-in live chat feature that allows businesses to engage with customers in real-time. This includes the ability to see what visitors are typing in real-time, enabling quick and relevant responses. The live chat is available on multiple platforms, including iOS and Android apps, and integrates with third-party applications like Slack.Chatbot Automation
The platform includes robust chatbot automation capabilities. Businesses can automate responses to frequently asked questions and common inquiries using AI-generated answers based on previous conversations. This ensures consistent and accurate information delivery, saving time for both customers and operators.Multi-Channel Support
Crisp supports an omnichannel approach, allowing businesses to reach customers on their preferred platforms. This includes websites, WhatsApp, Telegram, Facebook Messenger, SMS, and email, ensuring a unified customer experience across all channels.Visitor Tracking
The visitor tracking feature provides valuable insights into customer behavior and preferences. Businesses can monitor website visitors in real-time, track their navigation patterns, and gain a deeper understanding of their needs.Advanced AI Capabilities
Crisp leverages powerful artificial intelligence (AI) to enhance its chatbot capabilities. Key AI features include:- AI-generated answers: Based on previous conversations, Crisp’s AI model generates accurate and relevant responses.
- AI-generated summaries: Helps customer service teams with efficient shifts and handovers by summarizing conversations.
- AI-generated voice transcription: Transcribes audio messages to text, leveraging the power of audio messages.
- Topic categorization: Identifies conversation topics before they are opened, aiding in prioritization and improving customer service quality.
Integration and Customization
Crisp offers seamless integration with various systems and platforms, enabling a centralized approach to customer communication and data management. The platform also supports plugins to extend its functionality, such as adding chatbots, auto-responders, and other custom features.Chatbot Elements
For creating chatbot flows, Crisp provides several elements, including:- Update User Information: Collects and stores user information.
- Condition: Performs “if-then” checks to personalize conversations.
- Run Scenario: Starts another chatbot flow for scalability.
- Quick Replies and Buttons: Allows users to interact with the chatbot through quick replies and clickable buttons.
Additional Features
Other notable features include:- Enriched User Profiles: Displays important visitor information such as email, full name, location, and social networks.
- Email Campaigns: Enables businesses to send email campaigns directly from the Crisp platform.
- Video Calls: Supports video calls with chat users.
- Auto-Assignment Rules: Automatically assigns conversations to support agents based on predefined rules.