Product Overview of HelpOnClick
HelpOnClick is a cutting-edge live chat software designed to enhance customer satisfaction and increase sales for small and medium-sized businesses. Here’s a detailed look at what the product does and its key features.
What HelpOnClick Does
HelpOnClick enables businesses to provide real-time online assistance to their customers through a user-friendly chat interface. This software is tailored to help businesses evolve by offering affordable and simple web solutions. It allows support teams to engage with clients instantly, addressing their queries and concerns in a timely manner.
Key Features
Real-Time Visitor Monitoring
HelpOnClick includes a real-time traffic monitor that allows businesses to track who is on their website, the visitors’ geographical location, and the pages they are currently viewing. This feature helps operators initiate proactive chat invitations to potential customers.
Customizable Chat Widget
The chat widget can be customized to match the look and feel of the business’s website, ensuring a seamless integration. Additionally, HelpOnClick offers various contact options through a chat toolbar, including starting a chat, leaving a message, calling via Skype, and more.
Virtual Agent
HelpOnClick features a 24/7 Virtual Agent, a chatbot that can assist customers even when human operators are offline. This ensures continuous support without additional costs.
Multi-Language Support and Integrations
The software supports multiple languages and integrates with a wide range of platforms, including WordPress, Joomla, Drupal, Magento, BigCommerce, and popular social media sites like Facebook and Twitter. It also integrates with CRM and help desk systems, Google Analytics, Gmail, and Blogger.
Proactive Chat Invitations and Canned Responses
HelpOnClick allows operators to send proactive chat invitations to visitors, and it includes canned responses to quickly engage customers. This feature streamlines the support process and enhances customer interaction.
File Transfer, Chat History, and Visitor Tracking
The software enables file transfer during chats, maintains a record of chat history, and tracks visitor activities on the website. This provides valuable insights into customer behavior and helps in delivering a higher level of service.
Mobile App and Third-Party Integrations
HelpOnClick has a mobile app, allowing operators to manage chats on the go. It also supports various third-party integrations, ensuring compatibility with existing business systems.
Reporting and Analytics
The software offers agent performance reports, custom reports, and analytics capabilities. These tools help businesses evaluate the effectiveness of their support operations and make data-driven decisions.
Additional Features
Other notable features include offline messaging, pre-chat forms, post-chat surveys, typing indicators, chat transcripts, and SSL encryption for secure communication. The software also allows for customizable branding and visitor banning to manage unwanted interactions.
Ease of Use and Deployment
HelpOnClick is easy to set up, requiring only the copying and pasting of HTML code onto the website. It includes a desktop tray app that notifies operators of new messages and chats without the need to keep the browser open. The software is user-friendly, with many users appreciating its intuitive interface and ease of use.
In summary, HelpOnClick is a comprehensive live chat solution that offers a range of features to enhance customer support, increase sales, and provide valuable insights into customer behavior. Its ease of use, customizable options, and robust integrations make it an ideal choice for small and medium-sized businesses.