AI Powered Virtual Campus Tour Assistant Workflow Guide

24/7 Virtual Campus Tour Assistant Workflow

Objective

To provide prospective students and their families with an interactive, informative, and engaging virtual campus tour experience utilizing AI customer service tools.

Workflow Steps

1. Initial Inquiry Handling

Utilize AI chatbots to manage initial inquiries from prospective students.

• Tool Example: Intercom – An AI-powered messaging platform that can answer FAQs about campus facilities, admissions, and academic programs.

2. Virtual Tour Scheduling

Allow users to schedule a personalized virtual tour through an AI-driven scheduling assistant.

• Tool Example: Calendly – Integrates with the chatbot to facilitate scheduling based on user availability.

3. Personalized Tour Experience

Deliver a customized virtual tour experience using AI technology.

• Tool Example: Wander – A platform that provides immersive 360-degree virtual tours, enhanced with AI-driven guides that can answer questions in real-time.

4. User Engagement and Feedback Collection

Utilize AI tools to engage users during the tour and collect feedback afterward.

• Tool Example: SurveyMonkey – Automated post-tour surveys to gather insights on user experience and areas for improvement.

5. Data Analysis and Reporting

Analyze user interaction data to improve the virtual tour experience continuously.

• Tool Example: Google Analytics – Monitor user engagement metrics and identify popular features or content within the virtual tour.

6. Continuous Improvement

Implement changes based on feedback and data analysis to enhance the virtual tour experience.

• Tool Example: Tableau – Use data visualization tools to present findings and track improvements over time.

Conclusion

By leveraging AI customer service tools, educational institutions can create a seamless and engaging virtual campus tour experience, ensuring prospective students receive the information they need anytime, anywhere.