AI Powered Virtual Hotel Room Customizer Workflow Explained

Virtual Hotel Room Customizer Workflow

1. Initial Customer Interaction

1.1 Customer Inquiry

Customers initiate the process by visiting the hotel’s website or mobile app to explore room customization options.

1.2 AI Chatbot Engagement

An AI-driven chatbot, such as Zendesk Chat, engages with the customer to gather preferences regarding room features (e.g., bed type, decor style, amenities).

2. Room Customization Options

2.1 Preferences Collection

The chatbot collects data on customer preferences, including:

• Room size and layout
• Color schemes and themes
• Amenities (e.g., mini-bar, workspace)

2.2 AI-Driven Recommendation Engine

Utilize an AI recommendation engine, such as Adobe Sensei, to analyze customer preferences and suggest room configurations that align with their desires.

3. Visualization of Custom Room

3.1 AI Image Generation

Leverage AI image tools like DALL-E or Midjourney to create realistic visual representations of the customized room based on the collected preferences.

3.2 Interactive Room Model

Implement a 3D modeling tool, such as SketchUp, allowing customers to interactively view and modify their room setup in real-time.

4. Customer Review and Feedback

4.1 Presentation of Custom Room

Present the generated images and interactive model to the customer for review.

4.2 Feedback Collection

Utilize AI sentiment analysis tools, such as MonkeyLearn, to analyze customer feedback and make necessary adjustments to the proposed room design.

5. Finalization and Booking

5.1 Confirmation of Customization

Once the customer approves the design, the system confirms the customization details and integrates them into the booking system.

5.2 Payment Processing

Implement secure payment processing tools, such as Stripe, to facilitate the transaction for the customized booking.

6. Post-Booking Engagement

6.1 Confirmation Email

Send a confirmation email with details of the customized room and booking information, utilizing automated email services like Mailchimp.

6.2 Follow-Up Survey

After the stay, send a follow-up survey using AI-driven survey tools like SurveyMonkey to gather insights on customer satisfaction and areas for improvement.