AI-Driven Accessibility Transcription Workflow for Government Sites

Accessibility-Focused Transcription for Government Websites

1. Initial Assessment

1.1 Identify Target Content

Determine which audio and video content requires transcription, focusing on public announcements, meetings, and educational resources.

1.2 Evaluate Accessibility Standards

Review compliance with accessibility guidelines such as WCAG (Web Content Accessibility Guidelines) and Section 508 of the Rehabilitation Act.

2. Selection of AI Transcription Tools

2.1 Research Available Tools

Investigate AI-driven transcription tools that specialize in accessibility, such as:

• Otter.ai: Offers real-time transcription and collaboration features.
• Rev.ai: Provides automated transcription with high accuracy and accessibility options.
• Sonix: Features multi-language support and accessibility-friendly outputs.

2.2 Evaluate AI Capabilities

Assess the AI tools based on:

• Accuracy of transcription
• Integration capabilities with existing government systems
• Support for multiple languages and dialects
• Accessibility features (e.g., captioning and formatting options)

3. Implementation of AI Transcription

3.1 Configure AI Tools

Set up selected transcription tools to align with government website requirements, ensuring they are configured for accessibility.

3.2 Conduct Pilot Testing

Run pilot tests with selected content to evaluate the effectiveness of transcription and accessibility features.

4. Review and Quality Assurance

4.1 Human Oversight

Incorporate a review process where human editors verify the accuracy of AI-generated transcripts, ensuring they meet accessibility standards.

4.2 User Feedback

Gather feedback from users, particularly those with disabilities, to assess the usability and accessibility of the transcribed content.

5. Publication and Monitoring

5.1 Publish Transcripts

Upload verified transcripts to government websites, ensuring they are easily accessible and searchable.

5.2 Monitor and Update

Regularly monitor the effectiveness of the transcription process and update tools and practices based on user feedback and technological advancements.

6. Continuous Improvement

6.1 Training and Development

Provide ongoing training for staff on the use of AI tools and best practices for accessibility-focused transcription.

6.2 Stay Informed on AI Advancements

Keep abreast of new AI technologies and tools that can enhance transcription accuracy and accessibility, adapting the workflow as necessary.